International inquiry checklist
A useful first message.
Without private document details.
A concise summary helps us understand your request before you share files or send originals.
Include these details.
- Service requested, if known
- Document category and issuing state or authority
- Destination country and receiving organization’s instructions
- Intended use and required deadline
- Your general location and the best business contact method
Leave these out of the first message.
- Passport, Social Security, bank or other identification numbers
- Confidential client names or transaction details
- Document scans, borrower packages or medical records
- Original documents or courier shipments before delivery arrangements are agreed
If document review is needed, first ask about an agreed transfer method and confirm the scope.
Before shipping.
Confirm the required document format, receiving address, tracking, return instructions, fees and processing considerations. Do not use a website or directory address as a shipping instruction unless Gillstar confirms it for your request.
Prepare your inquiry ↗A clear place to start
Tell us what you need.
We’ll work out the next step.
Share the service, location and deadline. For international documents, include the issuing authority and destination country.
Discuss your request ↗